Deleting your Inboard account

Last updated: 5 November 2026

This is for the Inboard app (iPhone and Android) and the website at joininboard.com — one account works in all three.

In the app or on the website

Sign in — in the app, or at joininboard.com in any browser.
Open You, at the bottom.
Choose Delete my account, and confirm.

It takes effect at once, and you are signed out.

By email, without the app

Write to privacy@joininboard.com from the email address you sign in with, saying you want your account deleted. We do it within 7 days and write back when it is done.

What is deleted

Your profile: name, profile photo, country, languages, interests, about, what you're up to, Instagram — and your last name.
Your sign-in: your email address is removed and the account can no longer be signed in to.
Plans you made that haven't happened yet (with their chats), and your place in plans to come — and with it any "paid" mark for those.
Your notifications and the devices they went to, your reactions, which chats you read, muted or archived, and the people you blocked.
You leave your groups. A group you started carries on for the others.
Your current stay is ended.
Your yes to any hostel's emails is withdrawn.

If you signed in with Apple, Inboard stays in your Apple Account's list until you remove it there: here is how.

What is kept, and for how long

Messages you sent, and photos and places you shared in chats stay in those chats from "Deleted user", so the conversation still makes sense to the people in it — for as long as the chat exists. To delete them as well, tick Also delete my messages and photos before you delete your account: each one then reads "Message deleted" and the photos go within a day. Polls and bills you started stay, because other people are on them. Or write to us and we delete them, within 30 days.
Past stays, plans that already happened (yours and the ones you went to), and payments reception marked for events that already started stay in the hostel's records, under "Deleted user", for as long as that hostel uses Inboard — its own books need them.
Your votes in polls stay in those chats, from "Deleted user", so the totals still add up.
Blocks other people made against you stay, without your name, so that deleting an account can't undo someone's block.
The record of check-in codes you typed that didn't work stays for up to a day, then it is deleted.
A rating you gave a stay or a hostel's event — its stars and anything you wrote with it — stays with that hostel, signed "Former guest", for as long as that hostel uses Inboard. Tick Also delete my messages and photos and it keeps only its stars. Write to us if you want it removed.
Reports you made, or that were made about you, are kept for as long as that hostel uses Inboard, for safety.
A record that you withdrew email consent, so a hostel can show it stopped writing to you.
The hostel's team log — its staff's own record of what they did — keeps what it noted at the time: your first name beside a payment it marked or a stay it ended, and the first words of a message of yours that staff deleted or pinned, for as long as that hostel uses Inboard. Write to us and we remove your name from it.

A hostel login

Staff delete their own login in the app or on the website: Settings → Delete this login (on a phone, Settings is under More), and confirm. You leave the hostel's team at once and are signed out; your photo and your sign-in are deleted. Handover notes you wrote and the hostel's team log stay, signed "Former staff"; messages you sent in the hostel's chats stay, from the hostel; and the events you posted, codes you made and payments you marked stay with the hostel. If you were the hostel's only manager, the colleague who has been on the team longest becomes its manager. If you were its only login, the hostel stays on Inboard with nobody signed in to it — write to us to take the hostel off too. A manager can also remove a login from Team → Remove. Or write to privacy@joininboard.com from the login's email address; we do it within 7 days.