Help & contact
Write to us
support@joininboard.com — we answer within a day. At your hostel, reception can help too: open Chat → Message reception in the app.
Something or somebody is wrong
Press and hold the message and choose Report, or open the person's profile and choose Report to reception or Block. Reports reach the hostel's reception and us, and we review them within 24 hours. A person you block can't message you or find you, and isn't told.
Staying safe
Inboard does not check anyone's identity, age or booking. When you meet someone new, start somewhere public, tell someone where you are going, and trust your instincts. If you are in danger, call the local emergency number first, then tell reception.
Checking in
Scan the card at reception with your phone's camera, or type the code reception gives you (Got a code from reception?). Your stay lasts the nights you chose. To stay longer or move to another hostel, ask reception for a code and type it under You → Staying longer, or at another hostel?
Signing in
Enter your email and type the code we send you — in the iPhone and Android apps, the code is the way in (the link in the email opens your browser instead). On the website, tapping the link works too. Check your spam folder if it doesn't arrive within a minute.
Notifications
In the iPhone and Android apps, turn them on from the card on What's on or from You → Notifications: messages for you, your groups and plans, someone joining your plan, being added to a group, new events from your hostel, and reminders the day before and two hours before a plan you're going to. To stop them, turn them off on You, or in your phone's settings. Mute a single chat by swiping it left in the Chat tab.
Hostel staff turn them on in Settings → Notifications — in the app, or in the browser at the desk: a guest writes to reception, a guest reports something, a colleague mentions you in a handover note, and the day before and two hours before each of the hostel's own events. Every staff login also gets an email when a guest reports something.
Deleting your account
You → Delete my account, in the app or on the website (hostel staff: Settings → Delete this login). Your profile and profile photo are deleted, your stay is ended, and you are signed out; messages and photos you sent stay in their chats from "Deleted user". The full list, and how to ask by email, is on Deleting your account. To ask for a copy of your data instead, write to privacy@joininboard.com.
Running a hostel?
See Put your hostel on Inboard, or write to us.